Case Studies
Real businesses.
Real results.
From building services to pharmaceutical sales to New Zealand's largest salon chain — see how businesses across industries have built dedicated offshore teams in Fiji through Our Pacific Office.
How an Australian transport business sparked the idea that became Our Pacific Office
Stuart Stratton was already outsourcing to the Philippines when he trialled a small Fijian team for customer service. Within three months it outperformed the Philippines. Within six months it outperformed his Australian team. That result became the founding proof of concept for OPO.
How Aizer Group doubled their offshore team and built a business that actually scales
After six years in the Philippines, Aizer Group needed a better outsourcing model. Partnering with Our Pacific Office in Fiji gave them the stability, culture, and operational control they'd been looking for.
How NZ's largest hair salon chain solved a wage crisis by building a 26-person team in Fiji
When post-COVID wage inflation made onshore customer service commercially unviable, VIVO turned to Fiji. Starting with 7 people in June 2023, they scaled to 26 and hit their core KPI of one booking per hour per FTE.
How Protech built a 10-person Fiji team with less than 1% staff turnover over three years
One of Australia's largest privately owned recruitment firms used Our Pacific Office to offload administrative burden, scale into end-to-end recruitment support, and cut costs by 30–50%.
From 200 to 550 clients: how National Custom Compounding scaled B2B sales through a Fiji team
Growing a client base in the pharmaceutical space requires trust and precision. NCC used an outbound sales team in Fiji to nearly triple their pharmacy client base — without a single Australian rep on the road.
How a Sydney office support business expanded through COVID-19 without missing a beat
When remote work and pandemic disruption put pressure on a 22-year-old Sydney business, they turned to Our Pacific Office. Seven Fijian team members later, their call answer rate jumped from under 89% to consistently above 95%.
Your business could be next
If you're ready to explore what an offshore team in Fiji could do for your business, let's have a conversation.
Book a free consultation