Privacy Policy

1. About This Policy

Our Pacific Office ("we", "us", "our") is an international offshore staffing company headquartered in Nadi, Fiji, serving Australian and global businesses. We are committed to protecting your privacy and handling your personal information responsibly.

Where we collect personal information from individuals in Australia, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or engaging our services, you consent to the practices described in this policy.

2. What Information We Collect

We may collect the following types of personal information:

• → Contact details: name, email address, phone number, company name
• → Enquiry and correspondence content submitted via our contact or booking forms
• → Employment and recruitment information (for candidates applying through us)
• → Website usage data collected via cookies and analytics tools (see Section 7)

We only collect information that is reasonably necessary for our business functions.

3. How We Use Your Information

We use your personal information to:

• → Respond to enquiries and provide our offshore staffing and HR services
• → Manage client and candidate relationships
• → Send relevant service updates, news or promotional content (with your consent)
• → Comply with legal and regulatory obligations
• → Improve our website and services

We will not use your information for any purpose that is incompatible with the purpose for which it was collected without your consent.

4. Disclosure of Your Information

We may disclose your personal information to:

• → Our team members in Fiji who deliver staffing and HR services on your behalf
• → Trusted third-party service providers (e.g. CRM, payroll, IT systems) under confidentiality obligations
• → Regulatory or law enforcement bodies where required by law

We do not sell, rent or trade your personal information to third parties.

5. International Operations

Our Pacific Office is headquartered in Fiji and serves clients across Australia and internationally. Your personal information will be processed and stored in Fiji. Where we handle personal information of Australian individuals, we take reasonable steps to ensure it is treated consistently with the Australian Privacy Principles.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes secure data transmission, access controls and regular review of our security practices. If we no longer require your information, we will securely destroy or de-identify it.

7. Cookies & Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and does not personally identify you. You can disable cookies in your browser settings, though some site functionality may be affected.

8. Your Rights

Under the APPs, you have the right to:

• → Request access to the personal information we hold about you
• → Request correction of inaccurate or out-of-date information
• → Opt out of direct marketing communications at any time
• → Make a complaint if you believe we have breached the APPs

To exercise any of these rights, please contact us at info@ourpacificoffice.com.au.

9. Complaints

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

10. Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page. Continued use of our website or services following any update constitutes acceptance of the revised policy.